Email: Connecting to a Shared Email Account Outlook Desktop App

Tags email Shared

Important Note

This process does not work with the "New Outlook" mode.
Before beginning, you must disable "New Outlook" by going to:

File > Uncheck "New Outlook"
(As of 7/12/22 — subject to change in future versions)

Steps to Add an Account

  1. Open Microsoft Outlook (ensure “New Outlook” is turned off).

  2. Click File in the top-left corner.

  3. Click the Account Settings dropdown and select Account Settings.

  4. Click New to add a new account.

  5. Enter the email address provided for the account, then click Connect.

If prompted to sign in:

  1. Click Use a different account.

  2. Enter your UBIT username and password.

    • Ensure the Domain is set to AD.

At the Microsoft Sign-in Window:

  1. Remove the prefilled information.

  2. Enter your full UB email address.

  3. Enter your password, then click Sign In.

    • If you skipped the previous two steps, click the arrow in the sign-in window and resume from step 7.

  4. Complete Duo 2FA authentication if prompted.

    • Check “Remember me for 7 days” if desired.

  5. Click Done if prompted.

Finalizing the Setup

  1. Close and re-open Outlook.

  2. If prompted to sign in again, click Cancel.

  3. Go back to:
    File > Account Settings > Account Settings

  4. Select the newly added shared account and click Change.

  5. Uncheck "Use Cached Exchange Mode", then click Next.

  6. Click OK on the pop-up advising Outlook must restart.

  7. Click Finish (or Done, depending on version).

  8. Click Close on the Account Settings window.

  9. Close Outlook and open it again.

  10. If prompted to log in again, you can cancel the pop-up.

  11. Verify the account appears in your list of Outlook folders.

Need Help?

If you run into any issues or need further assistance, contact Nursing IT Support 

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