General IT Support

Service Description

For School of Nursing General IT, for a specific category click the link below

• File Access
• Printing
• Software Requests  
• Shared Email and Distribution lists
• Card Swipe for building access
• New Employees or Volunteers 
• Classroom and Conference Room Support
• Ed Tech consultation
• Live Event / Video Conference
• UB:Learns and Course Design
• Lab Computer Support
• Simulation Manikins
• VALT
• VR simulation 

Self-Service 

• Check the knowledge base
• Have you tried rebooting your device if applicable 
• Check UB IT Alerts to see the status of UB IT Services (There may be delays in the alert being posted)
• Check the UB IT Phishing Scam and the UB IT Report a Phishing Attempt Page
• Check the status of the following cloud services: Box, Microsoft 365 (including email, and OneDrive), Panopto, UB Learns (Brightspace), Zoom

How to Request

Click the Submit a Ticket button and complete the form.

If immediate assistance is required, please contact Technology Services:

• Phone: (716) 829-2796
• In Person: 235 Wende Hall

Service Audience 

School of Nursing Faculty, Staff, including Students who are employed by the School of Nursing requesting assistance with School of Nursing technology  

Roles and Responsibilities

User Responsibilities: 

• User is responsible for providing details related to the request including contact information and a full description of what they need assistance with.

Technology Services Responsibilities:

• Communicate the status of the request to the user as needed.

Institutional Policies

Computing, Network and Telecommunications Usage Policy