Email: Connecting to a Shared Email Account web

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Accessing an Shared Mailbox in Outlook Web and Outlook (New) Interface

Overview

This guide provides step-by-step instructions on how to access a shared mailbox (e.g., a shared mailbox or another user’s mailbox with delegated access) in the Office Outlook Web and Outlook (New) Interface.

Prerequisites

  • You must have the necessary permissions to access the shared mailbox.

  • Ensure you are logged into Office 365 via a supported web browser.

Steps to Connect to an Alternative Mailbox

Method 1: Adding a Shared Mailbox for Easy Access

  1. Open Outlook Web or Outlook (New) and sign in.

  2. Click File -> Settings

  3. Click Accounts -> Shared with me

  4. Click Add

  5. Enter the email address of the shared mailbox.

  6. Click Continue

  7. The mailbox will now appear in your folder list for quick access.

Method 2: Open Another Mailbox from Outlook Web

  1. After logging into Outlook Web App, click on your profile picture or initials in the top-right corner.

  2. Select Open another mailbox from the dropdown menu.

  3. Type the email address of the alternative mailbox.

  4. Click Open.

  5. The mailbox will open in a new tab or window.

Troubleshooting

  • If you receive an error, verify that you have the necessary permissions.

  • Try clearing your browser cache and reattempting the process.

  • Contact Nursing IT Support if the mailbox does not open or does not appear in the folder list.

For further assistance, reach out to Nursing IT Support 

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