Email: Connecting to a Shared Email Account web

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Accessing an Alternative Mailbox in Outlook Web Interface

Overview

This guide provides step-by-step instructions on how to access an alternative mailbox (e.g., a shared mailbox or another user’s mailbox with delegated access) in the Office Outlook Web Interface.

Prerequisites

  • You must have the necessary permissions to access the alternative mailbox.

  • Ensure you are logged into Office 365 via a supported web browser.

Steps to Connect to an Alternative Mailbox

Method 1: Open Another Mailbox from Outlook Web

  1. After logging into Outlook Web App, click on your profile picture or initials in the top-right corner.

  2. Select Open another mailbox from the dropdown menu.

  3. Type the email address of the alternative mailbox.

  4. Click Open.

  5. The mailbox will open in a new tab or window.

Method 2: Adding a Shared Mailbox for Easy Access

  1. Open Outlook Web and sign in.

  2. Right-click on Folders in the left navigation pane.

  3. Click Add shared folder or Add mailbox.

  4. Enter the email address of the shared mailbox.

  5. Click Add.

  6. The mailbox will now appear in your folder list for quick access.

Troubleshooting

  • If you receive an error, verify that you have the necessary permissions.

  • Try clearing your browser cache and reattempting the process.

  • Contact Nursing IT Support if the mailbox does not open or does not appear in the folder list.

For further assistance, reach out to Nursing IT Support 

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