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Services or Offerings?
Account
  1. Services
  2. SPHHP IT Support
Requesting email account creation, exception account, email alias.
Classroom Technology
  1. Services
  2. SPHHP Online ED Support
Requesting assistance for any Hardware or Software issue.
Desktop / Laptop Hardware Support
  1. Services
  2. SPHHP IT Support
Requesting assistance for technical issues with laptop or desktop.
Employee Arrival / Departure
  1. Services
  2. SPHHP IT Support
Form to be used in the on boarding process of New Hires, as well as Employee Departures. Please update the form accordingly.
Hardware Issues
  1. Services
  2. Cary Computer Lab Support
Requesting assistance for any hardware issue with the computer in the Cary Computer Lab. Including but not limited to: Monitor, keyboard, mouse, projector and teaching station.
Information Security
  1. Services
  2. SPHHP IT Support
Internal Process for IT / Including Virus, Phishing,
MS Teams Creation
  1. Services
  2. SPHHP IT Support
Requesting MS Team Creation.
Network / WIFI / VPN Issues
  1. Services
  2. SPHHP IT Support
Requesting assistance for Network Issues.
Panopto
  1. Services
  2. SPHHP Online ED Support
Requesting assistance for any issues related to Panopto.
Pedagogy Question
  1. Services
  2. SPHHP Online ED Support
Requesting support for issues in Pedagogy.
Phone Support (Jabber / VOIP)
  1. Services
  2. SPHHP IT Support
Requesting Jabber Account / VOIP Phone Support.
Printer Support
  1. Services
  2. SPHHP IT Support
Requesting support for a printer, copier, scanner.
Request Live Event Support
  1. Services
  2. SPHHP Online ED Support
Requesting assistance for live events.
Request new course design
  1. Services
  2. SPHHP Online ED Support
Requesting new course design
Research Support
  1. Services
  2. SPHHP IT Support
Requesting specific research support.