Sometimes you need to see tickets that have been changed to status = Closed and status = Resolved. There are a couple of different ways to do this. One is with a report that you can put on your desktop.
You can also do this on the fly with a Search:
- Start on the IT Tickets Desktop
- Click Tickets in the left nav (right under Groups)
- A green funnel icon will show in the top right corner. This is your search
- You'll see under Current Status and "4 of 7" are selected. Change what is selected there to Closed and Resolved:
- Change any of the other fields to narrow your search (group, requestor, date created, etc)
- Click Apply at the top