Articles (13)

Access TeamDynamix (TDX) Ticketing Portal

How library staff can access the TeamDynamix (TDX) Ticketing Portal.

Access TeamDynamix TDNext

How TeamDynamix (TDX) Technicians can access the TDNext ticketing application to manage their tickets.

Assigning/Reassigning a ticket in TDNext

How TDX technicians can assign/reassign a ticket in TDNext.

Creating a Ticket in TDNext

How TDX Technicians can manually add a ticket in TDNext.

Creating a Ticket Report

How to create a ticket reporting in TeamDynamix (TDX.)

Overview of the TeamDynamix (TDX) Ticketing Portal

Overview of the TeamDynamix (TDX) Ticketing Portal.

Setting up your TDNext Technician Desktop

How to set up your TDNext Desktop.

TeamDynamics (TDX) Reporting Overview

How to navigate reporting features in TeamDynamix (TDX.)

TeamDynamix (TDX) Technician Best Practices

This article provides best practices for technicians using TeamDynamix (TDX) to manage and resolve service tickets.

Updating a Ticket in TDNext

How a technician can update a ticket in TDNext

Using the TeamDynamix (TDX) Service Catalog

How to use the TeamDynamix (TDX) Service Catalog.

Using the TeamDynamix (TDX) Technician Portal (TDNext)

How to use the TeamDynamix Technician Portal (TDNext.)

Viewing Closed/Resolved Tickets in TDNext

How to view closed/resolved tickets in TDNext.