Supervisor approval is required for creation of accounts, changing permissions or ordering products. Please have your supervisor request any changes in permissions. Requests for computer deployments, printer deployments and events require advance notice for preparation and planning.
Use the buttons on the right to request help from our team:
Buttons may appear below this section, on narrow screen layouts
Accounts, Access, and Software Requests:
- Set up a new employee's account
- Remove access/deprovision an employee account
- Software consultation, installation or review
- (Quotes for paid Adobe products are under the Quote Request button)
- Request license for MS Visio or MS Project.
- Request review for new paid, free, trial or cloud software (VAR Process)
- Create, change or request access to a shared resource.
- Shared Mailbox
- Shared Calendar
- UBfs network drives including secure file storage
- UBBox folders including secure box folders
- Mailing/Distribution lists
- Printer access
- Request an MS Team or SharePoint site
Device Setup and Relocation Request:
- Request setup and/or deployment for a new computer
- Request the relocation of existing computers for a desk or office move.
- Request to assist with a new printer installation or printer relocation.
Event Support Request:
- Request IT assistance with an upcoming event. Not all events can be completed within our department, additional resources may need to be requested or purchased. Providing the longest lead time will help with the best result.
- Events using a space with existing technology provide at least two weeks notice.
- Events requiring additional computers and remote setup provide at least 30 days notice.
Quote Request for New Devices or Adobe License:
- Request a quote for new computers, monitors, docks or other computer accessories.
- Request consultation for a new IT related device.
- Quote for Adobe Acrobat Pro, Adobe Classic or Adobe Creative Cloud. All other software is under Accounts, Access, and Software Requests
Report a Problem:
- Computer is not working correctly
- Printer is not working correctly
- Any issue where technology is not working as expected
Intended Audience: Supported Customer Units
Availability: Standard business hours are 8:30 a.m. to 5:00 p.m. ET, Monday - Friday, except for University at Buffalo holidays and when the campus is closed due to an emergency.
Support: 8:30 a.m. - 5:00 p.m. ET Monday - Friday excluding University holidays and announced University closures
Information about: ITCS Field Services webpages
Contact: UBIT Help Center