Description
Procure a new call center service queue for your UB department. A customized script will be created that can include features such as an open/closed schedule, informational on-hold messages, menu options, and call wrap-up codes. Staff will be setup as agents to answer calls from the queue using the web-based client Cisco Finesse. It will seamlessly integrate with either a physical desk phone or the Jabber client for telephony services. Access to historical reporting on data related to the queue and agents is also available.
Please note that a one-time licensing fee per agent is required for this service.
Who can use this service?
Faculty, Staff, and Student Assistants (SAs).
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