Popular Services
ITCX Field Services is a division of IT Customer Experience serving the workstation and mobile device needs of specific administrative offices at University at Buffalo.
Form for enterprise infrastructure requests or questions.
Order or renew a software license for software that is licensed by UB.
Workstation and mobile device assistance for Administrative offices in Capen 4th and 5th floors, including University Club conference rooms.
Request help with UB's centrally scheduled Technology Classrooms
The primary resource of centralized technology assistance and for University at Buffalo faculty, students, and staff.
Claim My UB Phone - Assign an existing desk phone and number to a different staff member or role.
Request help using your UBITName@buffalo.edu email account, used for official campus communication.
Install new cables, activate existing cables and request static DHCP addresses.
Service Management tool for functional support groups to capture services, service offerings, tickets and asset management.
Request access, data loads, new additions and modification of fields, tables and views for enterprise reporting systems
Request a change to your current desk phone.
** Use this form if you're not sure where to start. **
Provides DNS services for all domains owned by UB including buffalo.edu, including DNS registration.
Report issues using HUB, an application used to manage class registrations, grades, financial aid, personal information, and view unofficial transcripts.
Technical support for UB Learns (Brightspace), and learning technology integrations.
Support for recording and live streaming in Centrally Scheduled Spaces (CSS)
Door access management and services for UBIT managed spaces.
Report a UB Box issue or outage, or request an increase in UB Box quota.
The Access Control Office provides support and facilitation for OnGuard administration and physical reader placement.
Request to change your UBITName. Certain restrictions apply.
Get help with downloading software provided by UB.
Rule changes for Machine Room, Club and Database network firewalls.