Popular Services
ITCX Field Services is a division of IT Customer Experience serving the workstation and mobile device needs of specific administrative offices at University at Buffalo.
The primary resource of centralized technology assistance and for University at Buffalo faculty, students, and staff.
Form for enterprise infrastructure requests or questions.
UB’s self-hosted, flexible AI environment for teaching, learning, research, and development.
Claim My UB Phone - Assign an existing desk phone and number to a different staff member or role.
Order or renew a software license for software that is licensed by UB.
Workstation and mobile device assistance for Administrative offices in Capen 4th and 5th floors, including University Club conference rooms.
Request help with UB's centrally scheduled Technology Classrooms
Request a change to your current desk phone.
** Use this form if you're not sure where to start. **
Service Management tool for functional support groups to capture services, service offerings, tickets and asset management.
Technical support for UB Learns (Brightspace), and learning technology integrations.
Request help with classroom furnishings, equipment, fixtures or other elements (non-technology related). Also, request support or report issues for the UB Space Request System (EMS) and/or DAX.
Request an exception to UB's Minimum Security Standards for Desktops, Laptops, Mobile, and Other Endpoint Devices
The Access Control Office provides support and facilitation for OnGuard administration and physical reader placement.
The Office of Medical Computing provides computing services to the medical school departments, divisions, centers, faculty, and staff. Our team of network analysts, user support specialists, and software developers work together to provide support for personal computing, server administration, and software developmental needs. We will continue to evolve and grow to meet the educational, research and administrative computing demands for the Jacobs School of Medicine and Biomedical Sciences.
Request new virtual servers in the Vmware infrastructure.
Install new cables, activate existing cables and request static DHCP addresses.
Get help with downloading software provided by UB.
Report problems connecting to Wi-Fi, including eduroam (UB's fast and secure network).
IT assistance to the School of Architecture and Planning's faculty, staff and students.
Request access, data loads, new additions and modification of fields, tables and views for enterprise reporting systems
Support for recording and live streaming in Centrally Scheduled Spaces (CSS)