Popular Services
ITCX Field Services is a division of IT Customer Experience serving the workstation and mobile device needs of specific administrative offices at University at Buffalo.
Form for enterprise infrastructure requests or questions.
Technical support for UB Learns (Brightspace), and learning technology integrations.
Request to change your UBITName. Certain restrictions apply.
The Access Control Office provides support and facilitation for OnGuard administration and physical reader placement.
Install new cables, activate existing cables and request static DHCP addresses.
Report problems connecting to Wi-Fi, including eduroam (UB's fast and secure network).
Request help with UB's centrally scheduled Technology Classrooms
Order or renew a software license for software that is licensed by UB.
Faculty and staff may request an Administrative UBITName to use for conducting university business, such as sending email from a service-named account or logging into resources.
Service Management tool for functional support groups to capture services, service offerings, tickets and asset management.
Door access management and services for UBIT managed spaces.
The primary resource of centralized technology assistance and for University at Buffalo faculty, students, and staff.
Support for recording and live streaming in Centrally Scheduled Spaces (CSS)
Claim My UB Phone - Assign an existing desk phone and number to a different staff member or role.
Authentication methods that allows users to access multiple applications and websites using UBITname/password credentials
Request a change to your current desk phone.
** Use this form if you're not sure where to start. **
Request access, data loads, new additions and modification of fields, tables and views for enterprise reporting systems
Report a UB Box issue or outage, or request an increase in UB Box quota.
Workstation and mobile device assistance for Administrative offices in Capen 4th and 5th floors, including University Club conference rooms.
UB CaaS, formerly WebApps, is a webhosting service providing access to various programming languages and databases.
Rule changes for Machine Room, Club and Database network firewalls.
Locked out of Duo Two-Step Verification? Request a Duo Bypass Code from the UBIT Help Center.