Popular Services
ITCX Field Services is a division of IT Customer Experience serving the workstation and mobile device needs of specific administrative offices at University at Buffalo.
Order or renew a software license for software that is licensed by UB.
Claim My UB Phone - Assign an existing desk phone and number to a different staff member or role.
Form for enterprise infrastructure requests or questions.
The Office of Institutional Analysis provides request forms to ensure accurate, consistent, and properly approved changes and/or support.
Request to change your UBITName. Certain restrictions apply.
Request a change to your current desk phone.
** Use this form if you're not sure where to start. **
Service Management tool for functional support groups to capture services, service offerings, tickets and asset management.
UB and Box have signed a business associate agreement (BAA) in order to permit the storage of SUNY HIPAA regulated data in UBbox.
Install new cables, activate existing cables and request static DHCP addresses.
The primary resource of centralized technology assistance and for University at Buffalo faculty, students, and staff.
Request access, data loads, new additions and modification of fields, tables and views for enterprise reporting systems
Workstation and mobile device assistance for Administrative offices in Capen 4th and 5th floors, including University Club conference rooms.
Request a temporary license for webinars, large meetings or translated captions in Zoom. Report issues using Zoom.
Request help with UB's centrally scheduled Technology Classrooms
UB CaaS, formerly WebApps, is a webhosting service providing access to various programming languages and databases.
Request help using your UBITName@buffalo.edu email account, used for official campus communication.
IT assistance to the School of Architecture and Planning's faculty, staff and students.
Technical support for UB Learns (Brightspace), and learning technology integrations.
Report problems connecting to Wi-Fi, including eduroam (UB's fast and secure network).