Popular Services
ITCS Field Services is a division of IT Customer Service serving the workstation and mobile device needs of specific administrative offices at University at Buffalo.
Order or renew a software license for software that is licensed by UB.
Technical support for UB Learns (Brightspace), and learning technology integrations.
Support for recording and live streaming in Centrally Scheduled Spaces (CSS)
The primary resource of centralized technology assistance and for University at Buffalo faculty, students, and staff.
Claim My UB Phone - Assign an existing desk phone and number to a different staff member or role.
Request help with UB's centrally scheduled Technology Classrooms
Form for enterprise infrastructure requests or questions.
Service Management tool for functional support groups to capture services, service offerings, tickets and asset management.
Request help using your UBITName@buffalo.edu email account, used for official campus communication.
Report problems connecting to Wi-Fi, including eduroam (UB's fast and secure network).
Request a change to your current desk phone.
** Use this form if you're not sure where to start. **
Workstation and mobile device assistance for Administrative offices in Capen 4th and 5th floors, including University Club conference rooms.
Request access, data loads, new additions and modification of fields, tables and views for enterprise reporting systems
Install new cables, activate existing cables and request static DHCP addresses.
Provides DNS services for all domains owned by UB including buffalo.edu, including DNS registration.
The Access Control Office provides support and facilitation for OnGuard administration and physical reader placement.
Faculty and staff may request an Administrative UBITName to use for conducting university business, such as sending email from a service-named account or logging into resources.
Locked out of Duo Two-Step Verification? Request a Duo Bypass Code from the UBIT Help Center.
Request to change your UBITName. Certain restrictions apply.
Get help recording with Panopto, including creator access, training, and shared folder creation, or report Panopto issues.