Popular Services
ITCX Field Services is a division of IT Customer Experience serving the workstation and mobile device needs of specific administrative offices at University at Buffalo.
Order or renew a software license for software that is licensed by UB.
Support for recording and live streaming in Centrally Scheduled Spaces (CSS)
Request an exception to UB's Minimum Security Standards for Desktops, Laptops, Mobile, and Other Endpoint Devices
Request help with UB's centrally scheduled Technology Classrooms
Claim My UB Phone - Assign an existing desk phone and number to a different staff member or role.
Technical support for UB Learns (Brightspace), and learning technology integrations.
Form for enterprise infrastructure requests or questions.
The primary resource of centralized technology assistance and for University at Buffalo faculty, students, and staff.
Workstation and mobile device assistance for Administrative offices in Capen 4th and 5th floors, including University Club conference rooms.
The Access Control Office provides support and facilitation for OnGuard administration and physical reader placement.
Service Management tool for functional support groups to capture services, service offerings, tickets and asset management.
IT assistance to the School of Architecture and Planning's faculty, staff and students.
Install new cables, activate existing cables and request static DHCP addresses.
Request access, data loads, new additions and modification of fields, tables and views for enterprise reporting systems
UB’s self-hosted, flexible AI environment for teaching, learning, research, and development.
Report problems connecting to Wi-Fi, including eduroam (UB's fast and secure network).
UB CaaS, formerly WebApps, is a webhosting service providing access to various programming languages and databases.
Request a change to your current desk phone.
** Use this form if you're not sure where to start. **
Get help with downloading software provided by UB.
Provides DNS services for all domains owned by UB including buffalo.edu, including DNS registration.
Locked out of Duo Two-Step Verification? Request a Duo Bypass Code from the UBIT Help Center.
Request a temporary license for webinars, large meetings or translated captions in Zoom. Report issues using Zoom.