Popular Services
ITCX Field Services is a division of IT Customer Experience serving the workstation and mobile device needs of specific administrative offices at University at Buffalo.
Form for enterprise infrastructure requests or questions.
Service Management tool for functional support groups to capture services, service offerings, tickets and asset management.
Request help with UB's centrally scheduled Technology Classrooms
Claim My UB Phone - Assign an existing desk phone and number to a different staff member or role.
Technical support for UB Learns (Brightspace), and learning technology integrations.
Order or renew a software license for software that is licensed by UB.
Faculty and staff may request an Administrative UBITName to use for conducting university business, such as sending email from a service-named account or logging into resources.
The primary resource of centralized technology assistance and for University at Buffalo faculty, students, and staff.
The Access Control Office provides support and facilitation for OnGuard administration and physical reader placement.
Request help using your UBITName@buffalo.edu email account, used for official campus communication.
Workstation and mobile device assistance for Administrative offices in Capen 4th and 5th floors, including University Club conference rooms.
Install new cables, activate existing cables and request static DHCP addresses.
Locked out of Duo Two-Step Verification? Request a Duo Bypass Code from the UBIT Help Center.
Report problems connecting to Wi-Fi, including eduroam (UB's fast and secure network).
Request to change your UBITName. Certain restrictions apply.
Rule changes for Machine Room, Club and Database network firewalls.
Request a change to your current desk phone.
** Use this form if you're not sure where to start. **
Request access, data loads, new additions and modification of fields, tables and views for enterprise reporting systems
Support for recording and live streaming in Centrally Scheduled Spaces (CSS)
Get help recording with Panopto, including creator access, training, and shared folder creation, or report Panopto issues.
UB CaaS, formerly WebApps, is a webhosting service providing access to various programming languages and databases.