Request help or report issues with classrooms, UBbox, HUB, Panopto and much more.

Categories (1)

Department IT Support

Find support for your departmentally owned devices and department-specific software and services.

Services (26)

Academic Program Assessment and Reporting

UB CATT provides oversight of annual learning assessment, program review and course evaluations.

Administrative UBITNames

Faculty and staff may request an Administrative UBITName to use for conducting university business, such as sending email from a service-named account or logging into resources.

API Endpoint Access

Handles requests for approval to access UB Enterprise API Endpoints.

Automated Classroom Recording

Support for recording and live streaming in Centrally Scheduled Spaces (CSS)

Classroom Technology Support

Request help with UB's centrally scheduled Technology Classrooms

Departmental VPN Support

Access your department's VPN from on or off campus.

Duo Bypass Code Request

Locked out of Duo Two-Step Verification? Request a Duo Bypass Code from the UBIT Help Center.

General Phone Service(s) Consultation

Request a telephone consultation.

HUB Admin VPN Group Access

HUB leads can request that staff be granted administrative access to HUB by being added to the 2StepAdminVPN virtual private network.

HUB Support

Report issues using HUB, an application used to manage class registrations, grades, financial aid, personal information, and view unofficial transcripts.

Instructional Support

UB CATT provides support for faculty and departments in exploring and integrating innovative practices within courses and programs of study.

Listserv

LISTSERV® is a commercial mailing list management system that allows you to subscribe to or create, manage and control an electronic mailing list. LISTSERV® mailing lists are available for official UB academics, business and clubs.

MyUB Support

Report issues using MyUB.

Navigate App

Request EAB Navigate access, new features, and issues.

Panopto Recording Support

Get help recording with Panopto, including creator access, training, and shared folder creation, or report Panopto issues.

Software Download Support

Get help with downloading software provided by UB.

UB Learns Technical Support

Technical support for UB Learns (Brightspace), and learning technology integrations.

UB Tech Squad and Help Center Services

The primary resource of centralized technology assistance and for University at Buffalo faculty, students, and staff.

UBbox Support

Report a UBbox issue or outage, or request an increase in UBbox quota.

UBfs File Restore

Request restoration of files deleted from the UB File Service (UBfs).

UBITName Password Reset

Request help resetting your UBITName password.

UBmail (Exchange Online)

Request help using your UBITName@buffalo.edu email account, used for official campus communication.

UBVPN Support

Report issues using the UBVPN virtual private network (VPN) when accessing certain UB services such as UBfs and My Virtual Computing Lab from off campus.

Wi-Fi Issue

Report problems connecting to Wi-Fi, including eduroam (UB's fast and secure network).

WordPress

Request a WordPress site for your official UB organization, or request assistance for an existing site.

Zoom Support

Request a temporary license for webinars, large meetings or translated captions in Zoom. Report issues using Zoom.