Common requested services for IT Staff.

Categories (5)

IT Monitoring & Tools

Applications for monitoring and provisioning IT services to the University.

Teaching and Learning

Classroom software requests, classroom recording, Panopto, Zoom

Network

Network connections and monitoring

Email

Email-related requests

Services (24)

Administrative UBITNames

Faculty and staff may request an Administrative UBITName to use for conducting university business, such as sending email from a service-named account or logging into resources.

Containers as a Service (CaaS)

UB CaaS, formerly WebApps, is a webhosting service providing access to various programming languages and databases.

Departmental Shared UBbox Folder

UBbox can be used by departments to securely share and store documents, and to administer group access. For IT Staff Only.

Domain Name Service Support

Provides DNS services for all domains owned by UB including buffalo.edu, including DNS registration.

Door Access Control Support

The Access Control Office provides support and facilitation for OnGuard administration and physical reader placement.

Endpoint Support Services

Use this form to request services for applications that manage and configure endpoints.

Enterprise Infrastructure Services

Form for enterprise infrastructure requests or questions.

Microsoft 365 Licensing

Central IT provides licenses for faculty/staff appointments, and volunteer/retiree appointments upon request.

MS SQL Database Hosting

Environment to host departmental MSSQL instances.

MySQL Database Hosting

Environment to host departmental MySQL databases.

Network Tools Access

Track network device issues using online network diagnostic tools.

Oracle Database Infrastructure

The Enterprise Oracle Database Infrastructure is a University-wide content database infrastructure, implemented using Oracle DBMS software, to provide a consolidated database infrastructure for the campus.

SAN Storage Addition or Deletion

Request addition or deletion of SAN Storage.

Server Decommissioning

Decommissioning of EIS servers.

SharePoint Site

Create an "intranet" for a department, project or service.

Single Sign On (SSO)

Authentication methods that allows users to access multiple applications and websites using UBITname/password credentials

Software Licensing

Order or renew a software license for software that is licensed by UB.

TeamDynamix

Service Management tool for functional support groups to capture services, service offerings, tickets and asset management.

Tenable-Tripwire Configurations

Request additions or deletions to Tenable or Tripwire.

UBbox Sensitive Data Storage

UB and Box have signed a business associate agreement (BAA) in order to permit the storage of SUNY HIPAA regulated data in UBbox.

UBfs File Restore

Request restoration of files deleted from the UB File Service (UBfs).

Virtual Machine

Request new virtual servers in the Vmware infrastructure.