Set up features primarily used for department administrators that need to monitor, answer or transfer calls across the department
Standard contact center work - adds, moves, deletes
Request for a new analog phone line to support life safety services
Request a new contact center service queue for your UB department.
Report issues with the application or Finesse agents using your UB department call center service queue.
Request a call handler to answer calls, greet callers with recorded prompts and provide them with information and options, route calls, and take messages.
The need for a new courtesy phone at an entryway location.
Report issues with the E911 system
Request new fax services or report a problem with existing fax services.
Request a telephone consultation.
Request a Hunt group, which allows incoming calls to a specific target number, such as a main department number, to be answered by a defined group of staff members.
Need to set up customer with access to use a soft phone (Jabber)
Soft phone isn't working properly
Order a new phone for a staff member.
Request a new telephone number to be used with Jabber and without a physical desk phone.
Request a change to your current desk phone.
** Use this form if you're not sure where to start. **
Request when you need for a brand new phone jack/line.
You have a phone and need a new extension assigned.
Claim My UB Phone - Assign an existing desk phone and number to a different staff member or role.
Report that a desk phone doesn't work
Help resetting voicemail PIN
Set up your voicemail account
Receive all voicemails in their email inbox (some exceptions apply)