Set up features primarily used for department administrators that need to monitor, answer or transfer calls across the department
Standard contact center work - adds, moves, deletes
Request for a new analog phone line to support elevators, blue light phone, area of refuge, or other life-safety service
Request a new contact center service queue for your UB department.
Report issues with the application or Finesse agents using your UB department call center service queue.
Request a call handler to answer calls, greet callers with recorded prompts and provide them with information and options, route calls, and take messages.
The need for a new courtesy phone at an entryway location.
Report issues with the E911 system
Request new fax services or report a problem with existing fax services.
Request a telephone consultation.
Request a Hunt group, which allows incoming calls to a specific target number, such as a main department number, to be answered by a defined group of staff members.
Order a new phone for a staff member.
Request a new telephone number to be used with Jabber or Cisco Call and without a physical desk phone.
Request a change to your current desk phone.
** Use this form if you're not sure where to start. **
Request when you need for a brand new phone jack/line.
You have a phone and need a new extension assigned.
Claim My UB Phone - Assign an existing desk phone and number to a different staff member or role.
Report that a desk phone doesn't work
Help resetting voicemail PIN
Jabber or Cisco Call in MS Teams isn't working properly
Set up your voicemail account
Receive all voicemails in their email inbox (some exceptions apply)